Terms and Conditions


A non-refundable deposit may be required for bookings. 


A minimum of 48 hours notice is required to cancel or rearrange your appointment. The following cancellation charges may apply -
Less than 24 hours notice - 50% of service cost.
Less than 12 hours notice or no show - 100% of service cost.


All Consultations are complimentary, some services may require a consultation and/or patch test 48 hours prior to your first appointment.

Patch Tests

Patch tests are required for the following services -

Henna Brows, HD Brows, Brow/Lash Tint, LVL Lashes, All Hair Colouring Services. (Patch tests will need to be repeated annually if you have not been exposed to the product for over 12 months or if there is any change to your medical history). 

Eyelash Extensions

Patch testing for adhesive cannot provide a 100% conclusive result, this is because only a small amount of product is used. It is more likely for allergies and sensitivities to occur in clients who have been exposed to the product. This means a client who has been having lash extensions for a while are more susceptible than a new client who has never had them before. Cyanoacrylate is the main ingredient in lash adhesive and the cause for most reactions. Should you have any concerns please book in for a patch test however as stated the results of an allergic reaction will not be 100% conclusive. 

Hair Extensions

All orders for hair extensions are payable in full upfront. No refunds can be issued unless the hair is faulty or damaged.


Not suitable for expectant or nursing mothers. Also not suitable for those who suffer with allergies to Shellfish, Honey or Aspirin.


No responsibility will be accepted by Pink of London or its staff for the safety of valuables whilst on the premises. Please ensure you keep your valuables with you at all times throughout your appointment. 

Gift Cards

Gift cards cannot be exchanged for cash or refunded. Lost or stolen gift cards cannot be replaced - please treat as cash. All gift cards are valid for 12 months and cannot be extended. 

Further note...

Hair colouring services must be accompanied with a cut, blow-dry or a smooth over.

Please ensure to book a gel removal for nail appointments if necessary.